RETURN AND EXCHANGE POLICY
You must send the products you purchase from Dennysbags.com with the cargo company we have contracted with or with the shipping company you have received, with a counterpayment, at the cost of shipping. It will be sufficient to fill in the return form at the bottom of your invoice and send it to Feyzullah Mah.Oğuzhanlı Cad No: 33 D: 2 Adatepe-Maltepe / İstanbul within 30 days from the date of delivery of the products to you. Unfortunately, refunds are not accepted for notifications exceeding 30 days. Returns and exchanges of unpaid, unlabeled, washed, used, re-salable or damaged products will not be accepted and will be returned to you with payment.
After your return has been examined by the relevant units of Dennysbags.com, the process will begin by returning to you. When your return is approved, the amount of the product will be returned to you within 2 working days if you are contacted by your contact phone number. The next process depends entirely on your bank and Dennysbags.com has no right to interfere with your bank. The product amount of your products that you have purchased in installments is refunded to your credit card in one go by us, but the product price will be refunded to your credit card by your bank, again in installments. Dennysbags.com does not accept responsibility for delays caused by unreachable contact phone numbers. For detailed information, you can call Customer Service on 0532 467 93 83 or request information by e-mail from the contact section.
WHICH PRODUCTS CANNOT BE RETURNED?
Cosmetics and personal care products, underwear, swimwear, bikinis, books, reproducible software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, tape, etc.) but unopened, untested, undisturbed and unused Returns only for Design and Evening Dress products; It will be valid if the product is returned on the same day. If the specified period is exceeded, no refund transactions take place. Returns of single-use products that deteriorate rapidly or are likely to expire are not accepted. In order to avoid problems with returns and exchanges, we recommend that you try your shoes in a home environment without breaking the labels of textile products and washing them. Products with broken labels and washed products are not accepted.
THE PRODUCT IS DEFECTIVE, WHAT SHOULD I DO?
First of all, we apologize for the inconvenience caused by sending the wrong product, wrong size, wrong color etc. originating from Dennysbags.com. If the product you specified is in the stocks of the supplier company, it will be changed and the new product will be sent to you. However, we would like to state that our campaigns are limited with stocks. If the product / products are not in the stocks of the supplier, your order will be canceled and a refund will be made. You can call Dennysbags.com +90 532 467 93 83 Customer Service as soon as possible from the delivery date of the product to you without losing the feature of being sold without using the wrong product, wrong size and wrong color etc. shipments originating from Dennysbags.com or by contacting the contact section, you can return without paying the fee. Other than this period, any return or exchange of your products cannot be made.